Warranty Policy
Reliable Equipment. Reliable Support.
12 MONTHS
Machine Warranty
GLOBAL
Remote Technical Support
7 DAYS
Spare Parts Dispatch
SUTO provides a limited warranty against defects in materials and workmanship for our commercial floor scrubbers and floor sweepers under normal use and maintenance.
What Does Our Warranty Cover?
SUTO commercial floor scrubbers and floor sweepers are designed for demanding cleaning environments. Our warranty covers manufacturing defects in materials and workmanship under normal operation, proper maintenance and intended use.
Electrical Components
12-Month Warranty
Coverage may include:
- Controllers
- Control boards
- Wiring harnesses
- Switches
- Sensors
- Relays
- On-board chargers
Drive & Brush Motors
12-Month Warranty
Coverage includes manufacturing defects affecting:
- Brush motors
- Drive motors
- Vacuum motors
- Other factory-installed motors
Structural Components
12-Month Warranty
Coverage may include:
- Controllers
- Control boards
- Wiring harnesses
- Switches
- Sensors
- Relays
- On-board chargers
Technical Support
12-Month Warranty
Coverage may include defects in:
- Machine frame
- Tank structure
- Main body components
- Factory-installed mechanical components
Warranty Period
| Component | Warranty Period |
|---|---|
| Complete Machine | 12 Months |
| Electrical Components | 12 Months |
| Brush Motors | 12 Months |
| Drive Motors | 12 Months |
| Vacuum Motors | 12 Months |
| Controller | 12 Months |
| Charger | 12 Months |
| Factory-installed Mechanical Components | 12 Months |
| Battery | 6–12 Months* |
| Brushes | Wear Part |
| Squeegee Blades | Wear Part |
| Cleaning Pads | Wear Part |
| Filters | Wear Part |
| Hoses | Wear Part |
| Rubber Components | Wear Part |
Battery warranty may vary depending on battery type, supplier terms and purchase agreement. Please refer to the product quotation, sales contract or battery warranty documentation for the applicable warranty period.
Wear Parts & Consumables
What Are Wear Parts?
Wear parts are components that naturally deteriorate through normal operation and therefore are generally not covered by the standard machine warranty.
Floor Scrubber
- Brushes
- Pads
- Pad holders
- Squeegee blades
- Rubber strips
- Filters
- Hoses
- Seals
- O-rings
Floor Sweeper
- Main brushes
- Side brushes
- Dust filters
- Rubber skirts
- Sealing strips
- Other consumable cleaning components
However, if a wear part is found to have a manufacturing defect rather than normal wear, SUTO may review the case and provide an appropriate solution.
Warranty Exclusions
What Is Not Covered?
SUTO’s warranty covers manufacturing defects under normal operation and proper maintenance. The following conditions are generally excluded from the standard warranty:
01. Normal Wear & Tear
Components that naturally wear during normal operation are not covered, including brushes, pads, squeegee blades, rubber strips, filters, hoses and other consumable parts.
02. Improper Use
Damage caused by misuse, overloading, incorrect operation, operation outside the machine’s intended application, or failure to follow the user manual is not covered.
03. Unauthorized Modification
Damage resulting from unauthorized modifications, alterations, electrical changes, or the use of non-approved components or accessories is not covered.
04. Accidental Damage
Damage caused by collisions, impacts, dropping, fire, flooding, extreme environmental conditions, or other accidents is not covered.
05. Improper Maintenance
Damage resulting from insufficient or incorrect maintenance, including improper battery care, failure to clean filters or tanks, or failure to perform recommended maintenance, is not covered.
06. Incorrect Voltage or Electrical Connection
Damage caused by incorrect power supply voltage, improper electrical connections, incorrect charging procedures, or unauthorized electrical modifications is not covered.
07. Chemical Damage
Damage caused by unsuitable, excessively concentrated, corrosive, or otherwise incompatible cleaning chemicals is not covered.
08. Unauthorized Repairs
Damage resulting from repairs, disassembly, or replacement of components performed without prior authorization from SUTO may not be covered under the warranty.
Warranty Claim
How to Make a Warranty Claim
STEP 01
Contact SUTO
- Machine Model
- Serial Number
- Purchase Date
- Customer Name
- Country
- Description of the Problem
STEP 02
Provide Evidence
- Photos
- Short Video
- Error Code
- Machine Operating Condition
- Damaged Component
STEP 03
Remote Diagnosis
SUTO technical team：Reviews the problem and determines whether the issue is related to manufacturing defects, normal wear, improper operation or other causes.
STEP 04
Parts Replacement
SUTO will provide the applicable replacement part according to the warranty assessment.
How to Make a Warranty Claim？
If you experience a problem with your SUTO cleaning equipment during the warranty period, our service team will help you identify the issue and provide the appropriate solution as quickly as possible.
1. Contact Our Service Team
Send us your machine model, serial number, purchase information, and a brief description of the problem.
2. Provide Photos or Videos
Please provide clear photos or videos showing the fault. This helps our technical team diagnose the issue more accurately and reduces unnecessary waiting time.
3. Technical Diagnosis
Our engineers will review the information and guide you through troubleshooting by email, video call, or remote technical support.
4. Warranty Confirmation
If the issue is confirmed to be covered under warranty, we will arrange the appropriate solution, which may include replacement parts, repair guidance, or other technical support.
5. Parts Replacement & Support
When replacement parts are required, we will provide the necessary parts and installation guidance to help get your machine back into operation as soon as possible.
To speed up your warranty claim, please prepare:
- Machine model
- Serial number
- Purchase date or order number
- Photos or videos of the issue
- Description of the operating conditions
- Contact information
What Happens After You Submit a Claim?
Once your warranty claim is submitted, our service team will review the information and keep you updated throughout the process.
1. Claim Review
Our service team will check your machine information, purchase records, photos, videos, and fault description to determine the next step.
2. Technical Assessment
Our engineers will analyze the issue and may contact you for additional information or guide you through basic troubleshooting.
3. Warranty Decision
If the issue is confirmed to be covered under warranty, we will provide the appropriate solution based on the nature of the problem.
4. Solution Arrangement
Depending on the situation, the solution may include:
- Remote troubleshooting and technical guidance
- Replacement parts
- Repair instructions
- Component replacement support
- Other appropriate after-sales solutions
5. Follow-Up Support
After the solution is provided, our team will continue to assist you with installation, testing, or troubleshooting to help ensure the machine returns to normal operation.
Our goal is simple: minimize downtime and get your SUTO equipment back to work as quickly as possible.
